Fall 2017 Home Health Aide Teleconference Series: Workplace Communication & Conflict Resolution
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When: Thursday, November 9, 2017
3:00-4:00 PM
Where: United States
Contact: Doreen Napoli

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Basic principles of communication include verbal and non-verbal communication. We are communicating, even when we are not using words, with our body language. This webinar will cover communication skills and ways to communicate to help with conflict resolution such as effective listening; self-management; self-awareness and how emotions affect communication.