Performance Improvement and the Millennial Workforce
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When: Tuesday, July 10, 2018
11:30 am- 1:00 pm
Where: United States
Contact: Doreen Napoli

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In the new world of data-driven and outcome-focused quality, agencies are being asked to learn, think, track and react differently. Engaging the growing millennial workforce and understanding their mindset and motivation will be key for the agency in defining duties, assessing skill sets and identifying team leaders. Hear how the agency’s future is strengthened and quality advanced by models of engagement for a new generation.

The presentation will review the characteristics of quality improvement leadership, the QAPI program and team members for all types of organizations.  Additionally, it will focus on the new COP operational requirements for QAPI.  The experts will discuss:

·         Working and communication characteristics of Boomers and Millennials.

·         Using a variety of communication styles to activate a QAPI program throughout the organization.

·         Effectively using Boomers and Millennials in various aspects of the QAPI program.