Triage is a critical function in home-based care, serving as the first line of defense to ensure patients receive the right care at the right time. Effective triage can prevent unnecessary emergencies, improve patient outcomes, and streamline care coordination – but it does come with some key challenges.

In this webinar, Rachel Griffin, Nurse Manager at CareXM, will share key strategies to enhance phone triage effectiveness, including:

• Best practices for triage in home health and hospice
• Setting clear customer service expectations for triage teams
• Understanding the triage nurse’s responsibilities post-call

Join us for a practical discussion designed to help your team handle calls more confidently, avoid preventable emergencies, and improve the overall patient experience.