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Training Goals To provide safety guidelines, best practices, and defense strategies for healthcare providers who work in private homes. Session 1: March 19 - Defining Workplace Violence
- Issues specific to Homecare
- Tools and Resources
- Situational Awareness
- Strategies for the visit: Pre-planning your visit, What to do upon arrival, What to watch for during the visit
Session 2: March 21 - Patience with Patients
- Defining De-Escalation
- De-Escalation strategies: Active Listening, Redirection, Empathy
- Exit Strategies
- What happens if you are attacked
- Involving Law Enforcement
- The three D’s
 | Paula Steck “With over 20 years of law enforcement experience, I understand the challenges of being on the road, going into different homes and environments, and interacting with a variety of personalities. I had a very diverse and blessed career which enabled me to learn and develop a variety of skills that helped me navigate my way through some very difficult and challenging situations. I was also fortunate enough to become a certified instructor through the Police Officers Standards and Training Council and have developed several training programs throughout my career. My goal is to bring my training and experience into the healthcare setting and create programs that address the safety needs of our colleagues across the healthcare system.” |
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